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Technical Support
For technical questions relating to commercial software,
please use:
This is not a clickable line—you must type it.
Be sure to check the user guide first if your query is concerning how to use the software.
Technical support is not usually provided for Open Source or free software products,
although emails are welcome.
Support with Your Order
Orders are handled by our online retail partner. If you have questions about ordering or
payment, or have lost your license key, visit:
RegNow Shopper Support
Note. RegNow cannot assist you with technical issues.
See Technical Support, left, for this.
License Key Entry
When you purchase our software, you will receive a unique electronic license key.
Your license key will comprise a registration name and code number, and will look something like this:
Regname: Shermer High School
Regcode: 0123-4567-89AB-CDEF
You will find an option to input the license key under the software's Help menu.
Copy and paste your license Name and Key strings into the corresponding boxes of the
license key input window (see right) and click OK. Input only the name and code values,
don't include any prefix such as "RegName" or "RegCode".
Once the software accepts your license key, the software will be fully unlocked and
all reminder messages will be disabled permanently. Your software will now be registered.
Lost License Keys
If you have purchased software, but have lost your license key, please visit
RegNow Shopper Support for assistance.
Frequently Asked Questions
• I've ordered but haven't received my license key?
It may take up to 24 hours for you to receive your license key. If you have not received
it after this time, contact RegNow Shopper Support.
IMPORTANT: Your license key email will be sent by an automated payment server. If you use
an "anti-spam" email service which challenges the sender to register before allowing the email
through, then it may prevent you from receiving your licence key. In this case, you should contact
RegNow Shopper Support for your key details.
• My license key doesn't seem to work?
If you find that the software won't accept your key, please check the following:
- Take a look at the key input screenshot above—is this how you are entering your key?
Input only the name and code values, don't include any prefix such as "RegName" or "RegCode".
- Both the name and code sections must be entered exactly. Mistakes are best avoided by
copying and pasting directly from your email, rather than typing them out.
- Check that you have the right edition of the software. For example, if the software
is available in "standard" and "professional" editions, ensure that you have the right one.
• Am I entitled to free updates?
Updates are normally provided to existing customers without charge. However, the right is
reserved to charge in the future for software which is considered to be entirely new, or where
technical restrictions may prevent license key migration.
• Can I get the software on a CD?
Yes. There is an additional charge for delivery, but it is optional.
• What's Your Refund Policy?
"Try-before-you-buy" software allows you to make sure that the product is compatible with your
computer system and meets all of your requirements. You are encouraged to explore the product web
pages to obtain comprehensive product information before purchasing the full version. Before you
purchase a product, please choose carefully and make sure you buy the right product. We cannot
refund your order or change your product simply because you have made a wrong selection.
• The software has stopped working?
The software reports that is been damaged and won't run.
If you see this, it means that software installation files have been corrupted. There are two common
causes: 1. your disk has developed a fault, or 2. the software installation files have been damaged
by a virus.
If you believe you may have a disk fault, you could try running scan disk from Windows Explorer with the "Automatically
Fix Errors" option checked. If you believe you may have a virus, you must first remove it by either
installing or updating your anti-virus software. In both cases, you must re-install the sofware once the
underlying issue has been resolved. Please note that Big Angry Dog Ltd cannot be responsible for your computer maintenance, and the above
this possible solutions are provided by way of suggestion only.
• How do I uninstall the software?
You can uninstall our software from the "Add/Remove Programs" section of the Windows Control Panel.
• I think I've found a bug?
Please do email if you find a bug in our software. They are fixed as soon as possible, so
check the version history of your software to see whether your bug has already been fixed.
• Can I suggest a feature?
Absolutely! Please do email with suggestions for new features. These are always welcome.
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